Refund policy

To return your item(s) to us, follow these steps (No return authorization is needed):

  1. Confirm Eligibility: Ensure the items are in new, original condition and eligible for return. Returns must be initiated within 30 days of receiving your order.
  2. Prepare the Package: Include the following information inside the package:
    • Your first and last name
    • Your email address
    • Order number
  3. Package and Label:
    • Reuse the original shipping materials if possible.
    • Remove or cover the original shipping label with a new one.
    • You can print a return label through PayPal or USPS, or write the return address directly on the bubble mailer or box.
    • Return shipping is at the customer's expense.
  4. Mail the Return:
    • Ensure sufficient postage is applied to avoid delays.
    • Send the package to:
      VitalPiercing
      7778 McGinnis Ferry Road
      Suite #259
      Suwanee, GA 30024
  5. Await Confirmation: Once we receive your return, we will issue a refund and notify you via email. Original shipping charges are not refundable.
  6. We highly encourage to get tracking info.  Unless tracking info is provided, we are not responsible for lost packages.