Shipping & Return

Free Standard Shipping for all US orders over USD50

  • To qualify for the Free Shipping offer: the order must be USD50 or more before shipping and handling, and after all coupons codes and/or any special offers or promotions applied. 
  • Our standard turnaround time is 24-48 hours after order confirmation. This does not include shipping and transit time.
  • We offer standard and priority shipping options, and all shipping includes tracking #. 
  • Shipping Options:
    • Standard - USPS Ground Advantage Mail (estimated shipping time: 3-7business days to arrival)
    • Expedited - USPS Priority Mail (est. shipping time: 2-5 business days to arrival) 
    • PLEASE NOTE : the transit time for all shipping options will vary depending on your location. Transit time is NOT guaranteed, and only an estimate. 
  • Please note we are currently not supporting international shipping.  
  • Once item is marked shipped, we cannot cancel your order.

 

In VitalPiercing, we want you to feel confident and excited about every purchase. If you are not completely in love with your selection, we're here to help.


To return your item(s) to us, follow these steps (No return authorization is needed):
  1. Confirm Eligibility: Ensure the items are in new, original condition and eligible for return. Returns must be initiated within 30 days of receiving your order.
  2. Prepare the Package: Include the following information inside the package:
    • Your first and last name
    • Your email address
    • Order number
  3. Package and Label:
    • Reuse the original shipping materials if possible.
    • Remove or cover the original shipping label with a new one.
    • You can print a return label through PayPal or USPS, or write the return address directly on the bubble mailer or box.
  4. Mail the Return:
    • Ensure sufficient postage is applied to avoid delays.
    • Send the package to:
      VitalPiercing
      7778 McGinnis Ferry Road
      Suite #259
      Suwanee, GA 30024
  5. Await Confirmation: Once we receive your return, we will issue a refund and notify you via email.
  6. We highly encourage to get tracking info.  Unless tracking info is provided, we are not responsible for lost packages.

 

  • Once item is marked shipped, we cannot cancel your order.  You have the option to refuse the package when it's delivered by taking the unopened package to your local post office. As soon as the package is returned in the original condition, we will issue full refund, minus the original shipping cost. 
  • For your safety and in accordance with the hygiene standards, we kindly ask that you inspect all item(s) carefully before wearing them. Due to health and safety concerns, we are unable to accept returns or exchanges on any worn merchandise.

If you're not completely satisfied with your order, please reach out to us via web or at info@vitalpiercing.com -- We're here to help and committed to ensuring your satisfaction.